You ABSOLUTELY should own your domain name!  We so often hear about design company’s registering your domain name under their name in order to “control” your options.  This is very wrong and should never be allowed!  What this means is, that your website is not your property, but instead the property of the registrant. Additionally some design company’s will purchase your domain for you and charge you an exorbitant price for doing so.  Anyone can purchase a domain name starting at just $8.95 per year.  If you purchase your domain from us directly, it will be registered under your name with no price mark up, period!   Back to top...

3. What kind of communications should I expect from a designer?

One of the biggest complaints we hear is “the company never returns our calls & getting answers to our questions is all but impossible.”  This should be a no-brainer, communications though out the design process is paramount... anything less is unacceptable.  Common sense tells us that a designer that doesn’t return your calls or emails in a timely fashion, doesn’t value or appreciate your business enough to keep you informed, and is probably avoiding you because they don’t have the proper answers to your questions.   Back to top...

4. Do you design your sites, or are they templates?

We offer unique custom designs and we also offer custom graphics that you can employ with any template.  Our original designs are an excellent way to have a great looking site and save money in the design process.  The one thing to look out for when talking with a designer is… are they charging you a rate that reflects a custom design, while using a template.    If you want a template site, that’s fine, there’s nothing wrong with that, just be careful as to what your paying for.  We can also help you customize any template to reflect the look of your business.   Back to top...

5. Where can I see samples of your previous work?

You can check out samples of our work on our portfolio page. We keep this page updated often so you can see a variety of our past work. References are available upon request.   Back to top...

6. What other services do you provide?

We'll take you through the process of developing your website from start to finish, including helping you acquire your domain name, development, hosting, email setup and maintenance.  In addition, OMS also offers traditional graphic design services in a variety of formats to complement our web and multimedia services.   This enables OMS to offer clients comprehensive brand management that integrates all marketing media around a unified image. Whether you need a logo, print collateral, or even an entire trade show booth, our creative staff will make you stand above the rest. We offer a big-picture balance, assuring that your message is communicated effectively and thoroughly.   Back to top...

7. Do I own the code used to create my website?

Absolutely, once final payment is received you will receive your website on a CD.   Back to top...

8. Do you have a formal process that all projects go through?

Yes, we do. Our process has evolved through years of experience with dozens of diverse web projects. Our process borrows principles from project management for software development and marketing production. Each project at its inception has phases, deliverables, tasks and timelines defined. Each phase works to refine a deliverable that will be presented to the client for approval before commencement of the next phase.   Back to top...

9. What is the clients role in the development process?

We strive to work with our clients as a seamless team. Our process is flexible enough to let you determine what level of involvement you want. Some clients want heavy, daily involvement in particular aspects of development, others want to let us handle everything. Your input on the project will be defined at the beginning of the project, based on your project needs and your preferences.   Back to top...

10. Do I need to provide materials to complete the project?

Yes. In order to meet the required finish date, we will need any materials you are providing for the site by a predetermined date. If a client does miss a client deliverable deadline, the website delivery date may be delayed.   Back to top...

11. What payment structure is offered for websites?

Sites under $5,000 are usually 50% down to start and 50% at project completion. Larger projects will usually require a smaller percentage down (30% typically), payments at mid-project milestones and a final payment on completion (30%-40% typically).   Back to top...

12. Do I have to host with you?

No. Typically, we recommend that our clients host with us because we have standardized our servers to have all the services that may be needed for development. Over 95% of our clients do host with us. Some clients choose to keep their existing hosting companies and some host onsite. We can work with any scenario.   Back to top...

13. How long has the design firm been in business?

Because your business is very important to you and the last thing you want is some "fly by night" company or some guy that builds websites as a hobby. OMS has been in business since 1996, so when you need any changes made to your sight in the future you can feel confident we'll be right here for you.
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